Terms of service

Welcome to Luvora Shop. By using our website and placing an order, you agree to the Terms & Conditions below.

Business Information

Business Owner Name: Wijenayake Arachchilage Sampath Sri Wijenayake
Business Name: Luvora Shop
Business Type: Registered Sri Lankan Online Gift Store / Sole Proprietorship
Products: Curated gift packs including gift items, fashion accessories, and message gift cards
Email: luvorashop093@gmail.com
Contact Number: 0741288940
Business Address: 82/A, Kandy Road, Weligalla, 20610, Sri Lanka

Products

Luvora Shop sells curated gift packs through our website. Product images, descriptions, and prices are shown as accurately as possible. However, slight differences in colour, size, packaging, or appearance may occur due to screen settings, availability, or product updates.

Orders and Payments

Orders must be placed through our website. Customers are responsible for providing accurate billing, shipping, and contact information.

Payments must be completed using the available payment methods shown at checkout. Orders will be processed only after payment confirmation.

Shipping and Delivery

We currently offer delivery to selected international countries only. Available shipping destinations will be shown at checkout.

We offer free shipping to all available shipping destinations shown at checkout. Estimated delivery time is usually 8–15 business days after processing and shipment, but this may vary depending on the customer’s country, courier service, customs clearance, local working days, and other factors beyond our control.

For more details, please read our Shipping Policy.

Taxes and Checkout Charges

For some destinations, applicable taxes or additional checkout charges may be calculated and shown during checkout before payment is completed. These charges may vary depending on the customer’s country and location.

Returns and Refunds

Returns or refunds may be accepted only according to our Return & Refund Policy. Customers must contact us within the required time period if an item is damaged, defective, incorrect, or significantly different from the product ordered.

For more details, please read our Return & Refund Policy.

Customer Responsibilities

Customers are responsible for providing correct order details, shipping information, and contact details. Luvora Shop is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided by the customer.

Website Use

Customers must not misuse our website, attempt fraudulent transactions, provide false information, or interfere with the normal operation of the website.

Changes to Terms

Luvora Shop may update these Terms & Conditions from time to time. Any updates will be posted on this page. Continued use of our website after updates means you accept the updated terms.