Privacy policy
Last Updated: June 26, 2026
We respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order. Luvora Shop is a legitimate business in Sri Lanka operating as an online gift store.
Information We Collect
When you place an order or contact us, we may collect details such as your name, email address, phone number, shipping address, billing address, order details, and payment-related information.
How We Use Your Information
We use your information to process orders, confirm payments, arrange delivery, provide tracking details, contact you about your order, handle customer support, prevent fraud, and improve our website and services.
Payments
Payments are processed securely through our available payment service providers. We do not store full card details or sensitive payment information on our website.
Sharing Information
We may share necessary order and delivery information with payment providers, courier services, delivery partners, and service providers only when needed to complete your order or provide customer support.
We do not sell or rent your personal information to third parties.
Cookies and Website Data
Our website may use cookies or similar technologies to improve the shopping experience, remember preferences, analyze website performance, and support checkout functions.
Data Security
We take reasonable steps to protect customer information. However, no online system is completely risk-free, and customers should make sure they use accurate information and secure devices when placing orders.
Contact Us
If you have any questions about this Privacy Policy or your personal information, you can contact us using the contact details shown on our Contact Us page.
By using our website, you agree to the terms outlined in this Privacy Policy. This policy may be updated from time to time to reflect changes in our practices or legal requirements. Continued use of our website after any updates indicates your acceptance of those changes.